Shipping Policy

Ketonic proudly serves customers within Australia and extends its reach to New Zealand for international shipping.

On regular business days, our team strives to handle all orders within a 24-hour window from the time of receipt. Please be aware that orders placed during weekends or holidays will be processed on the next working day.

All transactions are conducted in Australian Dollars.

We kindly ask for your understanding that any delays related to customs or quarantine inspections are outside Ketonic’s control, as well as the control of our shipping partners.

Please note that prices are listed in Australian Dollars, and your financial institution may apply additional charges for international transactions or currency conversion. These charges are solely the customer’s responsibility.

Ketonic does not assume responsibility for any customs or duty charges that may apply. For orders shipped to New Zealand, GST may be collected on certain products by Ketonic and will be shown at checkout. Any duties or customs clearance requirements are the obligation of the customer, and Ketonic cannot offer refunds based on these charges or additional fees.

By choosing to place an order with Ketonic, you acknowledge and accept these terms.